Lift Maintenance Quality Management
When you engage our specialist team of engineers to manage the maintenance quality of your lifts and escalators, we can:
We have developed a structured auditing system that comprehensively evaluates all aspects of a lift or escalator from the lift pit to the motor room equipment. The auditing criteria is detailed enough to generate specific and meaningful feedback to the servicing company, yet flexible enough to be applied to lifts and escalators of any age or type. We apply a simple objective marking scheme to each unit, allowing us to consistently trend quality-progress over time.
This quantitative data helps the management of a contractors performance from building to building, and with over 350 units subject to auditing, we can assess the comparative quality of a lift or escalator in the market as a whole.
Typically we meet with the servicing contractors periodically (usually quarterly) and feedback our findings as well as discussing and agreeing future targets - a true closed loop management structure.
All of our surveyors are experienced engineering auditors, most being drawn from the lift servicing industry. All surveyors are qualified to NVQ EOR202 which is cited in BS7255 ‘Safe Working on Lifts’.
We review our process three times a year when we share our experiences and refine the audit criteria. This not only reflects best practice but drives it in the field.
Naturally, on buildings where this process is consistently applied, our working relationship with servicing contractors ensures they are educated in providing the quality of service we expect.